Delivery Management

How long does it take for a parcel to reach me?

We usually post from here three times a week although we sometimes post every day depending on the volume and urgency.

Overseas orders can take between one and six weeks, depending on the postal service in the destination country.

Am I covered if the parcel gets lost?

If your parcel doesn't show up we launch an investigation through China Post and dependent on the outcome we replace or refund your money.
In the case where the parcel has been officially logged as delivered (and you didn't receive it) we cannot replace these parcels.
If you've elected to send via Registered Post then of course you (and us) are covered.
Of the very very few parcels that have ever been lost every one was recovered and delivered.

What do I do if it doesn't show up?

The first thing to do is ask at your local post office. Often, the postmaster will hold parcels and you have to go in and ask if there is any extra mail awaiting collection.If your postmaster has not received your parcel, either contact us by email or ring us directly and we will give you a tracking number, so you can find the parcel's last logged address.